Customer Service

Welcome to Cyber Maker Store Customer Service! We're here to help you with all your maker tool and electronics needs.

Contact Information

Customer Support Hours

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

Get in Touch

  • Email: support@cybermakerstore.com
  • Phone: 1-800-CYBER-MAKER (1-800-292-3762)
  • Live Chat: Available during business hours

Frequently Asked Questions

Orders & Shipping

Q: How long does shipping take? A: Standard shipping typically takes 3-5 business days. Express shipping (1-2 business days) and overnight shipping options are also available.

Q: Can I track my order? A: Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.

Q: Do you ship internationally? A: Yes, we ship to most countries worldwide. International shipping times vary by destination (typically 7-14 business days).

Returns & Exchanges

Q: What is your return policy? A: We offer a 30-day return policy for most items. Products must be in original condition with all packaging and accessories.

Q: How do I return an item? A: Log into your account, go to "Order History," and select "Return Item" next to the product you'd like to return. We'll provide a prepaid return label.

Q: Are there any items that can't be returned? A: Custom-programmed microcontrollers, opened software, and consumable items (like solder, flux) cannot be returned for hygiene and safety reasons.

Technical Support

Q: I need help with a product I purchased. Do you provide technical support? A: Absolutely! Our technical support team consists of experienced makers and engineers who can help with:

  • Product setup and configuration
  • Troubleshooting hardware issues
  • Programming assistance for microcontrollers
  • Project guidance and recommendations

Q: Do you offer educational resources? A: Yes! Check out our Learning Center for tutorials, project guides, and documentation for all our products.

Account & Payment

Q: I forgot my password. How can I reset it? A: Click "Forgot Password" on the login page and enter your email address. We'll send you a reset link.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure? A: Yes, we use industry-standard SSL encryption and are PCI DSS compliant to protect your payment information.

Product Categories Support

Electronics & Components

  • Arduino and Raspberry Pi support
  • Sensor calibration and troubleshooting
  • Circuit design assistance
  • Component compatibility guidance

3D Printing

  • Printer setup and calibration
  • Filament recommendations
  • Print quality troubleshooting
  • Software configuration help

Tools & Equipment

  • Tool selection guidance
  • Maintenance and care instructions
  • Warranty support
  • Replacement parts availability

Warranty Information

Standard Warranty

  • Electronics: 1-year manufacturer warranty
  • Tools: 1-3 years depending on manufacturer
  • 3D Printers: 1-year warranty on parts and labor

Extended Warranty

Extended warranty options are available for most products at checkout.

Special Services

Bulk Orders

For educational institutions, businesses, or large projects:

  • Volume discounts available
  • Custom product bundles
  • Dedicated account manager
  • Extended payment terms

Contact our B2B team at: business@cybermakerstore.com

Custom Solutions

Need something specific? Our engineering team can help with:

  • Custom PCB design
  • Prototype development
  • Product sourcing
  • Technical consulting

Community & Resources

Maker Community

Join our vibrant community of makers:

  • Forum: Share projects and get help from fellow makers
  • Discord: Real-time chat with the community
  • Newsletter: Weekly tips, new products, and project ideas

Educational Resources

  • Video tutorials
  • Step-by-step project guides
  • Datasheets and documentation
  • Webinars and workshops

Feedback & Suggestions

We value your feedback! Help us improve by:

  • Leaving product reviews
  • Suggesting new products
  • Sharing your project stories
  • Reporting website issues

Send feedback to: feedback@cybermakerstore.com

Still need help? Don't hesitate to contact us using any of the methods above. Our team is passionate about helping makers bring their ideas to life!