Policy · Refunds
Returns & Refunds
Changed your mind, or a part arrived faulty? Here's exactly how returns and refunds work — what qualifies, how long it takes, and how to start one.
- Return window
- 14 days
- from delivery
- Condition
- Unused
- sealed · all parts
- Refunded to
- Original payment
- card or Alipay
- Return shipping
- Buyer-paid
- free if our fault
What can be returned
- ReturnableUnused hardware & componentsFull refund within 14 days
- ReturnableFaulty or dead-on-arrival itemsFull refund or free replacement
- ConditionalOpened or used electronicsCase-by-case — defect-related only
- Final saleDigital design files & downloadsNon-refundable once purchased
- Final saleCustom, cut, or made-to-order itemsNon-refundable
How a return works
Request
Message our team with your order number and what's wrong. We confirm eligibility and send a return address.
Ship it back
Pack the item unused, with every part, accessory, and its original packaging.
Inspection
Once it arrives we check the item within 3 business days and approve the refund.
Refund
The refund goes back to your original payment method within 5–10 business days.
The fine print
- Refund method
- Refunds return to your original payment method — the card or Alipay account used at checkout. We can't redirect a refund elsewhere.
- Processing time
- We inspect returns within 3 business days of arrival. Approved refunds reach your account 5–10 business days later, depending on your bank.
- Return shipping
- You cover return shipping unless the item is faulty, wrong, or damaged in transit — then it's on us.
- Damaged or wrong items
- Received something broken, defective, or not what you ordered? Contact us within 14 days for a full refund or free replacement, return shipping included.
Need to start a return?
Reach our team with your order number and the reason, and we'll take it from there.
Doc · RMA-01 — Effective July 2026