Policy · Returns
Return Policy
Not quite right? Here's what you can send back, the condition it needs to be in, and how to start a return.
- Return window
- 14 days
- from delivery
- Condition
- Unused
- sealed · all parts
- Restocking fee
- None
- on eligible items
- Return shipping
- Buyer-paid
- free if our fault
What can be returned
- ReturnableUnused hardware & componentsReturnable within 14 days
- ReturnableFaulty or dead-on-arrival itemsFree return or replacement
- ConditionalOpened or used electronicsCase-by-case — defect-related only
- Final saleDigital design files & downloadsNon-returnable
- Final saleCustom, cut, or made-to-order itemsNon-returnable
How a return works
Request
Message our team with your order number and what's wrong. We confirm eligibility and send a return address.
Pack it up
Pack the item unused, with every part, accessory, and its original packaging.
Ship it back
Send it to the return address using a tracked service, and keep the tracking number.
Inspection
Once it arrives we check the item within 3 business days and approve your return.
The fine print
- Return window
- You have 14 days from delivery to request a return. Requests after that can't be accepted unless the item is faulty.
- Condition
- Items must be unused, complete, and in their original packaging with all parts and accessories.
- Return shipping
- You cover return shipping unless the item is faulty, wrong, or damaged in transit — then it's on us.
- Damaged or wrong items
- Received something broken, defective, or not what you ordered? Contact us within 14 days for a free return or replacement.
Need to start a return?
Reach our team with your order number and the reason, and we'll take it from there.
Doc · RMA-02 — Effective July 2026